Refund & Cancellation Policy

At Global Advertising LLC, we are committed to delivering exceptional results and maintaining transparency in all our business practices. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed.

Service Fees vs. Advertising Spend

It's important to understand the distinction between our service fees and advertising spend:

• Service Fees: Monthly management fees paid to Global Advertising LLC for strategy, campaign management, optimization, and reporting services.
• Advertising Spend: Budget paid directly to advertising platforms (Facebook, Google, TikTok, etc.) for ad delivery. This is separate from our service fees and is non-refundable as it goes directly to the platforms.

Service Fee Refund Policy

Initial Setup Period (First 30 Days)

We offer a 30-day satisfaction guarantee on all new client engagements:

• If you're unsatisfied with our service within the first 30 days, you may request a full refund of service fees (not advertising spend)
• Refund requests must be submitted in writing to admin@globaladvertising.co
• We will process approved refunds within 7-10 business days
• This guarantee applies only to first-time clients and cannot be used on renewed contracts

After Initial 30-Day Period

After the initial 30-day satisfaction guarantee period:

• Service fees are non-refundable for work already performed
• You may cancel at any time with 30 days written notice
• Upon cancellation, you will be responsible for service fees through the end of the notice period
• Partial month refunds are not available

Advertising Spend Refund Policy

Advertising spend paid to third-party platforms (Facebook, Google, TikTok, etc.) is non-refundable under all circumstances because:

• These funds are paid directly to advertising platforms, not to Global Advertising LLC
• Ads are delivered in real-time and cannot be reversed once served
• Platform policies do not allow refunds for ad spend
• You maintain full ownership and control of all advertising accounts

Cancellation Policy

How to Cancel

To cancel your service agreement:

1. Submit written notice to admin@globaladvertising.co with "Service Cancellation Request" in the subject line
2. Include your account details and effective cancellation date (minimum 30 days from notice)
3. We will confirm receipt within 2 business days
4. Final invoice will be sent for services through the end of the notice period

Minimum Contract Terms

Most service agreements include a minimum term commitment:

• Standard Contracts: 3-month minimum commitment
• Custom Contracts: Terms vary based on individual agreements
• Early cancellation within the minimum term may result in early termination fees as outlined in your service agreement

What Happens When You Cancel

Upon service cancellation:

• You retain full ownership of all advertising accounts, creative assets, and campaign data
• We provide a final campaign performance report
• Access to our proprietary tools and dashboards will end on the cancellation date
• We can provide recommendations for campaign continuation if requested
• All confidentiality obligations remain in effect per our service agreement

Service Suspension

We reserve the right to suspend or terminate services immediately without refund if:

• Payment is not received within 15 days of the due date
• Client violates advertising platform policies or terms of service
• Client provides false or fraudulent information
• Client engages in prohibited business activities
• Client violates our Terms of Service

Refund Processing

When a refund is approved:

• Refunds are processed using the original payment method
• Processing time is 7-10 business days from approval
• Bank processing may take an additional 5-7 business days
• You will receive email confirmation when the refund is processed

Dispute Resolution

If you have concerns about billing or services:

1. Contact your account manager immediately to discuss the issue
2. If unresolved, escalate to admin@globaladvertising.co
3. We will investigate and respond within 5 business days
4. All disputes will be handled in good faith with the goal of fair resolution

Special Circumstances

In cases of extreme hardship, technical failures on our part, or other extenuating circumstances, we may consider exceptions to this policy on a case-by-case basis. Please contact us at admin@globaladvertising.co to discuss your situation.

Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes.

However, any changes will not affect existing service agreements unless both parties agree to amended terms in writing.